Support

Please check the FAQs prior to submitting a support ticket.

Frequently Asked Questions

Who is the Primal Fit App suitable for?

Primal Fit is suited for anyone who’s just starting out to the seasoned gym rat who just wants to switch it up and add some variety to their routine.

Also, if you have any injuries, health concerns or you are pregnant/recently had a baby, please contact a medical practitioner for advice before starting any of the workouts.

What are the benefits of Primal Fit app?

In Primal Fit, you’ll have access to some of the most unique kettlebell and minimal equipment routines that will help you build functional strength, mobility, conditioning, as well as nutritional guidance to help you transform your physique and fuel your performance.

I am a total beginner! How will I know how to do each exercise?

In my app you can use the search function to look up exercises and view an demonstration and a detailed instructional video so you can nail your form. If you can’t find an exercise you can always email me and I’ll get back to you ASAP to help you keep crushing it.

By downloading this app, have I automatically started paying any fees?

Nope! You are not charged simply by downloading the app.

You are free to navigate and explore the app to get a feel of the content within, and you are also able to watch any preview videos that are available.

How do I cancel my subscription?

If you first signed up on the website, then you will need to cancel your subscription by logging into your account on the website.
If you signed up via an in-app purchase, then all in-app subscriptions are managed by Apple, Google, and Roku. To cancel your in-app subscriptions please follow the instructions for your device below:

Apple
Tap here via your iPhone/iPad
Android
Tap here via your Android/Tablet
Roku
To cancel your Roku subscriptions then please follow the instructions below
https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

How does the “Free Trial” work?

Just like it says, you have a free trial period to view and interact with my content.

Once you’ve created your account, the Free Trial will start automatically, and you will be able to access all the parts of the app that are included within the Free Trial.

Please note that not all content may be included as part of the Free Trial.

How do I start the “Free Trial”?

All you need to do is create an account by entering your details and accept the terms of service and privacy policy agreement.

Your Free Trial will then automatically begin and you will be able to enjoy everything the app has to offer! (does not include in-app purchases)

When do I start paying the subscription fee?

The great news is you are only charged once your Free Trial has finished! Once it’s finished, you will automatically be charged for the first subscription period.

To stop the subscription from automatically billing, you must cancel your subscription before the last day of the Free Trial.

Can I get a refund?

If you signed up via the website, please contact the [email protected] for a refund.

All in-app subscriptions and purchases are managed by Apple for iOS and Google for Android. If you would like a refund for any reason, then you will need to contact them on the links below.

Apple: Here
Google: Here
Roku: Here

Can I access my account on another device (i.e. if I purchased the app on an iPhone, can I access my account on Android?)

Yes. Simply download the app from the App Store for that device, and log in using your account. Vise Versa.

How long did it take Eric to achieve his physique and fitness level?

I have been training for over 15 years.

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